At Custom Patches London, we aim to provide a reliable and transparent shipping experience. This page outlines our production timelines, delivery options, and what you can expect once your order has been placed.
Production Time
All of our patches are custom-made to order based on your approved design.
- Production typically begins once your design proof has been approved and payment has been received
- Standard production time is usually 5-10 business days, depending on the patch type, order quantity, and design complexity
- Larger or more complex orders may require additional production time
We will keep you informed throughout the process and notify you once your order is ready for dispatch.
UK Delivery
We offer delivery throughout London and the rest of the United Kingdom.
- Standard UK delivery: typically 2-3 business days after dispatch
- Express delivery options may be available upon request (subject to availability and additional charges)
Delivery times are estimates and may vary due to courier performance or unforeseen circumstances.
London Local Delivery
For customers based in London, we may be able to offer faster delivery options depending on order size and location. Please contact our support team if you require urgent delivery within London.
International Shipping
We also ship internationally to selected destinations.
- International delivery times vary by country and courier
- Customers are responsible for any customs duties, taxes, or import charges that may apply
Please note that international deliveries may be subject to customs clearance delays beyond our control.
Shipping Costs
- Shipping costs are calculated based on your location, order size, and delivery method
- Any applicable shipping charges will be clearly displayed before you complete your order
Order Dispatch & Tracking
Once your order has been dispatched:
- You will receive a confirmation email
- Tracking information will be provided where available
Please allow some time for tracking updates to appear after dispatch.
Delays & Exceptions
While we strive to meet estimated delivery times, we are not responsible for delays caused by:
- Courier service disruptions
- Customs inspections or clearance delays
- Incorrect or incomplete delivery information provided by the customer
- Events beyond our reasonable control (such as weather, strikes, or public holidays)
Incorrect or Damaged Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Supporting photos where applicable
We will investigate the issue and work to resolve it as quickly as possible.
Contact Us
If you have any questions about shipping, delivery times, or urgent orders, please contact us:
Custom Patches London
21–23 Nutford Pl
London W1H 5YH
United Kingdom
📞 Phone: +44 7746 501247
✉️ Email: [email protected]
🕒 Business Hours: Monday to Friday, 8:30 AM – 5:30 PM (Local Time)
Last updated: 22 December 2025